FAQs

Q: Where are you located?
A: Orders are despatched from Melbourne, Victoria.

Q: How soon will my order be shipped after making a purchase?
A: Please see our heading Shipping and Delivery for details.

Q: How long before my order will arrive to me?
A: Depends on your location and the shipping method chosen. This tool from Australia Post will give you an estimate of shipping times within Australia. Use postcode 3000 in the “From” location.

Q: Can I pick up my order to avoid shipping costs?
A: We are not set up for pick up orders.

Q: Can I add some things to my recent order?
A: If your order has not shipped yet, please contact us promptly to see if you can add more items to your order.  If this is possible we ask you to make another order online and we will refund the shipping cost and combine the two orders.

Q: My order hasn’t arrived. Where is it?
A: Use the tracking link you received when your order was shipped and select “detailed tracking” at the bottom. Alternately, use Australia Post tracking and enter the tracking code. If your parcel has still not arrived after the expected timeframe, please contact us so we can follow up with the courier.

Q: How can I manage my delivery? Australia Post doesn't leave my parcel.
A: Make sure you sign up for an Australia Post MyPost Deliveries account and use the same email address that you use when making orders.  We provide  your email address to Australia Post with package tracking details, Australia Post will automatically send you information about your order and allow you to make your selection; safe drop / redirection.  Other forms of instructions to Australia Post are not guaranteed to achieve the desired result.

Q: What to I do if my order has arrived and is damaged?
A: Please "Contact Us" with clear photo's of the packaging and the damaged product and we will replace it free of charge.

Q: My order has arrived and some products have already expired / will expire soon!
A: Please note that some of our products are sourced internationally and the expiry date as follows 3 September 2020 could be written 09/03/20.

Q: Do you provide practitioner support?
A: We are NOT able to advise on which supplements are best for you nor specify dosages.  Please read labels or contact your naturopathic doctor if necessary.  Always consult your doctor if you are unsure about taking any supplements, especially if you have a pre-existing health condition that requires you to be on medication/s.